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General TravelWhy should I book through Jenny’s Travel instead of booking online myself?
When you book with us, you’re not just booking a flight or hotel – you’re gaining a trusted travel partner. We compare options, secure the best value (not just the cheapest price), and manage all the details for you. If something goes wrong, you have real people on your side.
Do you charge service fees?
Yes, we charge professional service fees depending on the complexity of your booking. These cover our expertise, time, and ongoing support before, during, and after your trip. We’ll always be transparent about fees upfront.
Can you assist with international travel?
Absolutely. We assist clients across South Africa and internationally with flights, accommodation, cruises, tours, travel insurance, and full itineraries.
Do you offer travel insurance?
Yes, we strongly recommend travel insurance for every trip. We can arrange comprehensive cover to protect you against cancellations, delays, medical emergencies, and more.
Can you help if something goes wrong while I’m travelling?
Yes. One of the biggest benefits of booking through us is that you’re never alone. If flights are delayed, bookings change, or unexpected issues arise, we step in to assist.
Leisure TravelWhat types of holidays do you specialise in?
We offer cruises, group tours, luxury holidays, safari getaways, island escapes, boutique stays, family holidays, honeymoons, rail journeys and tailor-made adventures.
Do you create customised itineraries?
Yes. We specialise in tailor-made travel. Tell us your dream destination, budget, and travel style – and we’ll craft something unforgettable.
Can you book accommodation only?
Of course. Whether you need a weekend getaway, boutique hotel, safari lodge, or villa stay, we’re happy to assist.
Do you assist with cruises?
Yes – ocean cruises, river cruises, and luxury expedition cruises. We’ll guide you on cabin selection, onboard experiences, and the best value options.
How far in advance should I book my holiday?
For peak seasons and popular destinations, we recommend booking 6-12 months in advance. Early planning gives you better availability, better pricing, and less stress.
Corporate TravelWhat corporate travel services do you offer?
We manage flights, accommodation, car hire, conferencing, group bookings, and ongoing travel support for businesses of all sizes.
Can you assist with last-minute business travel?
Yes. We understand corporate travel can be urgent. Our team works efficiently to secure the best available options quickly.
Do you offer travel reporting and cost tracking?
Yes, we can provide reporting and support to help your business manage travel spend effectively.
Payments & BookingsWhat payment methods do you accept?
We accept EFT and major credit cards. Certain suppliers may require full payment upfront, while others allow deposits.
Can I pay a deposit for my holiday?
In many cases, yes. Deposit terms depend on the airline, hotel, cruise line, or tour operator. We’ll explain your options clearly before confirming your booking.
What happens if I need to cancel or change my booking?
Cancellation policies vary by supplier. We’ll outline the terms before you confirm. If changes are needed, we’ll handle the process and minimise penalties where possible.